Leaking LG Refrigerator

LG is the manufacturer of a French door refrigerator equipped with a bottom drawer that leaks water.  We recently investigated a case where the homeowner purchased an expensive LG refrigerator and used it for approximately three months before noticing water dripping and accumulating under the right front corner of the unit.  The model number of the unit is LFXC22526D/01.  Upon researching, you find that LG would like you to believe that the water leakage is due to a clogged defrost line.  However, with a refrigerator as new as this was, there should not have been any problems.  Moreover, the refrigerator was clearly under warranty and LG and the Lowes Home Improvement store where the unit was purchased should have addressed the situation promptly.  Instead, the homeowner had to battle both the manufacturer and Lowes for over a month before finally getting Lowes to agree to an exchange.  The refrigerator in question is shown in the photographs below.  It should be noted that the homeowner’s insurance carrier will replace the kitchen floor and is likely to pursue subrogation against the manufacturer in order to recover its costs for the repairs.

Defective LG Refrigerator

Area of Water Leakage and Damage to Floor