What Every Property Adjuster Should Know About …

Fire Investigations:

  1. Fire investigations are governed by NFPA 921, published by the National Fire Protection Association.  NFPA 921 is a guide for use by investigators and is not a legal document.
  2. Fire Investigators are certified as Certified Fire Investigators (CFI) or Certified Fire and Explosion Investigators (CFEI).
  3. In the state of Tennessee, fire investigators are also required to be licensed by the state as private investigators.  If necessary, check your state to see if additional licenses are required.
  4. Fire investigation of a structure (or vehicle) is the responsibility of the law enforcement authorities.  Only after the authorities have released “the scene” can a civil investigation proceed.
  5.  Acceptable conclusions for the cause of a fire include intentional, accidental, and undetermined.
  6. There are times when the cause and origin of a fire are not as important as determining if your insured can be implicated in the cause.  Situations do arise where several parties are affected by a massive fire.  Although the cause and origin might not be determinable, it is prudent to determine if the insured can be held culpable.  Sometimes it’s about whether a product is under warranty or who did the work.  These scenarios assume that a fire cannot be attributed to arson or vandalism.
  7. Evidence must be handled carefully.  All parties identified in connection with a fire investigation have to be given notice and allowed to participate in any examination of evidence taken from a fire scene.

The pictures below serve to illustrate some of the investigations that we have been involved with.

Fire Damaged marina, several boats involved, cause and origin undetermined, insured boat owner eliminated as potentially culpable party

Paper Shredder thought to have been the cause and origin of a residential fire due to poor maintenance

Dryer Fire due to accumulation of lint

Fire in senior living center due to electrical short in room A/C unit

Residential structure explosion due to broken gas line

Residential structure fire due to misuse of stove

Defective Products

  1. A defective product is one which is unreasonably dangerous and cannot be used for its intended purpose.
  2. The test for a defective product is that it had to have had the defect at the time it left the possession of the manufacturer.
  3. Not only can be manufacturer be held liable for manufacturing a defective product but, anyone in the distribution/handling chain can also be held liable.
  4. Many times, a recall search can identify a recalled product. The Consumer Product Safety Commission maintains a website and database that lists products that have been identified as hazardous to consumers and recalled. The CPSC website address is http://www.cpsc.gov.
  5. The National Highway Traffic Safety Administration also maintains a website and database that has identified defective cars and trucks. Their website is located at http://www.nhtsa.gov. The NHTSA is searchable by vehicle make and year model as well as vehicle identification number.
  6. When products have been recalled, investigation of defective products cases becomes a much simpler matter because most of the work has already been done. However, when a product has not been recalled, then the investigator must determine if the product meets the criteria given in #1 and 2 above.

How Can I Help?

A lot of material has been posted on this website in the time that it has been in existence.  Some of that material has elicited comments and questions.  I would like to reiterate that I’m here for just that purpose.  I know that some of you that read this blog have questions about how to handle an incident that has affected you or someone you know.  Many of you have never been through a property claims process and don’t know what to expect.  Times are changing and it’s not like the old days when an adjuster came to your home or business.  Although some companies have not completely automated yet, many have incorporated electronic adjusting.  That is, you send your carrier pictures or other proof of your loss and they will determine how to settle the claim.  In other cases, drones are used to survey vehicular or structural damage.  Some things haven’t changed, like fires, water losses, and automobile accidents.  Property damage and personal injury are still going to occur.  And some of those things are going to be caused by defective products.  That’s where I come in.  If you have any questions about claims, defective products, investigations or engineering in general, please let know.  You can contact me via the comment section on this website or email me directly at rjhill@rjhill.com.

 

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