How Can I Help?

A lot of material has been posted on this website in the time that it has been in existence.  Some of that material has elicited comments and questions.  I would like to reiterate that I’m here for just that purpose.  I know that some of you that read this blog have questions about how to handle an incident that has affected you or someone you know.  Many of you have never been through a property claims process and don’t know what to expect.  Times are changing and it’s not like the old days when an adjuster came to your home or business.  Although some companies have not completely automated yet, many have incorporated electronic adjusting.  That is, you send your carrier pictures or other proof of your loss and they will determine how to settle the claim.  In other cases, drones are used to survey vehicular or structural damage.  Some things haven’t changed, like fires, water losses, and automobile accidents.  Property damage and personal injury are still going to occur.  And some of those things are going to be caused by defective products.  That’s where I come in.  If you have any questions about claims, defective products, investigations or engineering in general, please let know.  You can contact me via the comment section on this website or email me directly at rjhill@rjhill.com.

 

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Fiat Chrysler Recalls 4.8 Million Vehicles

Fiat Chrysler has recalled approximately 4,800,000 vehicles because of a problem with the cruise control.  If the control short circuits, the driver might not be able to deactivate the control in order to reduce speed.  Use of the malfunctioning cruise control increases the driver’s risk of a crash.   The following vehicles are involved in this recall: 2014-2018 Chrysler 300 sedans, Dodge Charger sedans, Journey and Durango SUVs, Ram 2500 and 3500 trucks, Ram 3500 trucks (greater than 10,000 pounds), 4500 and 5500 cab-chassis trucks, Jeep Cherokee and Grand Cherokee SUVs; 2014-2019 Ram 1500 trucks, 2015-2018 Dodge Challenger sedans, 2015-2017 Chrysler 200 sedans, 2016-2018 Ram 3500 (less than 10,000 pounds) cab-chassis trucks, 2017-2018 Chrysler Pacifica minivans, and 2018 Jeep Wrangler SUVs.  The recall applies to those vehicles with automatic transmissions and gasoline engines.  Fiat Chrysler is advising drivers to stop using the cruise control.  If the driver cannot disengage the cruise control once engaged, the driver should press firmly on the brake pedal and shift the transmission lever from drive to neutral.  Let the vehicle coast to a stop while steering safely to the side of the road and then placing the shift lever in park once the vehicle has come to a complete stop.  Owner notification will begin on or about July 6, 2018.  Owners should then take their vehicles to their local dealer for a free repair.  For additional information, owners can contact Fiat Chrysler by calling 1-800-853-1403.

Ford Recalls Trucks and SUVs

The Ford Motor Company has recalled approximately 350,000 vehicles due to a problem with the transmission.  The vehicles involved are: 2018 Ford F 150 built in Dearborn between January 5, 2017 and February 6, 2018; 2018 Ford F 150 built in Kansas City between January 25, 2017 and February 16, 2018; 2018 Ford Expedition built in Kentucky between April 3, 2017 and January 30, 2018; and 2018 Ford F650 and 750 trucks built in Ohio between April 25, 2017 and March 9, 2018.  All of these vehicles contain an automatic transmission gear shift cable locking clip that was not properly seated.  As a result, the transmission might NOT be in “Park” after the driver has shifted into “Park” and could possibly roll away after the driver has left the vehicle.  Dealers will inspect vehicles free of charge and make adjustments accordingly.  For additional information, consumers can contact Ford by calling 1-800-392-3673.

Ford Recalls Fusion and Lincoln MKZ Vehicles

The Ford Motor Company has announced that it is recalling approximately 1.3 million Fusion and Lincoln MKZ vehicles for a steering wheel problem.  Specifically, the steering wheel in these vehicles is loosening and could possibly detach from the steering column.  This recall applies to

2014 – 2017 Fusion vehicles built at the Flat Rock plant between August 6, 2013 and February 29, 2016;

2014 – 2018 Fusion vehicles built at the Hermosillo Mexico plant between July 25, 2013 and March 5, 2018; and

2014 – 2018 Lincoln MKZ vehicles built at the Hermosillo Mexico plant between July 25, 2013 and March5, 2018.

Dealers will replace the steering bolt at no cost to customers.  For additional information, customers can contact Ford by calling 1-800-392-3673 or on-line by visiting www.ford.com and searching recalls.  You have your vehicle identification number to do a search.

Fire Hazards and Recalls

Infant Seats:

The U.S. consumer Product Safety Commission has announced that Fisher Price is recalling 63,000 infant motion seats.  The products are sold under the Soothing Motions Seats and Smart Connect Motions Seats brand names.  The model numbers involved are CMR35, CMMR36, CMR37, DYH22 and CMR39.  The motors in these infant seats have a tendency to overheat resulting in a fire hazard.  These products were sold by such stores as BuyBuyBaby, Target, Toys R Us, and Walmart. The seats were also sold on line by Amazon.com and other websites from November 2015 through October 2017.  Consumers should stop using these products and contact Fisher Price for a full refund.  Consumers can contact Fisher Price by calling 1-800-432-5437 or go on line to www.service.mattel.com and click on “Recalls and Safety Alerts” for additional information.  The recall number for this campaign is 18-015.  A photo of the seat is shown below.

Dishwashers:

On October 1, 2015 BSH Home Appliances recalled 149,000 dishwashers due to a faulty line cord that could overheat and ignite.  This recall has been recently expanded to included another 408,000 units.  The dishwashers were sold under the Bosch, Gaggenau, Jenn-Air, and Thermador brands.  The model and serial numbers for each brand included in the recall are shown below.

Bosch:

SHE33T   SHP53T   SHV53T   SHX53T

SHE53T   SHP65T   SHV68T   SHX65T

SHE65T   SHP7PT   SHV7PT   SHX68T

SHE68T             SHV8PT   SHX7PT

SHE7PT                       SHX8PT

SHE8PT

All of the above models fall in the serial number range FD 9209 – 9403

 

SGE53U   SHE9PT   SPE5ES   SPV5ES

SGE63E   SHV9PT   SPE53U   SPX5ES

SGE68U   SHX53R   SPE68U

SGV63E   SHX7ER            SPX68U

SGX68U   SHX9PT

All of the above models fall in the serial number range FD 9401- 9501

 

Gaggenau:

DF2417    DF2607    DF 2617

All of the above models fall in the serial number range FD 9401 – 9501

 

Jenn-Air:

JDB9600CWS   JDB9600CWP    JDB9600CWX

All of the above models fall in the serial number range FD 9404 – 9501

 

Thermador:

DWHD44   Serial number range FD 9209 – 9403

DWHD64 & DWHD65  Serial number range FD 9401 – 9501

Consumers are requested to stop using the recalled units and contact BSH Home Appliances for a free inspection and repair.  Consumers can call 1-888-965-5813 or go line at the brand websites www.bosch-home.com/us, www.gaggenau.com/us, www.jennair.com, or www.thermador.com and request additional information.  The recall number for this campaign is 18-013  The dishwashers are shown below.

 

 

 

Portable Power Banks:

Amazon has recalled 260,000 portable power banks due to fire and chemical burn hazards.  The unit’s battery can overheat and ignite.  This recall applies to six different versions of AmazonBasics’ portable lithium ion battery chargers/power banks.  The power banks can be identified by the black case imprinted with the AmazonBasics’ logo on the front.  In addition, the recalled units have one of the following product identification numbers: B00LRK8EV0, B00LRK8HJ8, B00LRK8170, B00LRK81V0, B00LRK8JDC, and B00ZQ4JQAA.  Consumers are requested to stop using the power bank units and contact Amazon for instructions on how to return the unit and receive a full refund.  Amazon can be contacted by calling 1-855-215-5134 or visiting https://amazonpowerbank.expertinquiry.com .  The recall number for this campaign is 18-728. A photo of the power banks is shown below.

 

 

Packaged Terminal Air Conditioners:

Goodman Company has announced the recall of 534,000 packaged terminal air conditioners (PTACs) because the outdoor fan motor can overheat.  Overheating of the motor can pose burn and fire hazards.  This recall applies to units with the Goodman, Amana, York International, and Energy Knight brand names.  The unit models that are included in this recall begin with the following prefixes: EKTC15, EKTH15, PMC15, PMH12, PMH15, PTC15, PTH12, PTH15, UCBY15, and UCYH15.  The first four digits of the serial numbers are in the range between 1001 and 1709.  The units were installed in such places as motels, schools, hotels, and apartment buildings.  Consumers should contact Goodman for a free repair kit and installation by an authorized technician.  Goodman can be contacted by calling 1-888-803-0512 or on line at https://www.amana-ptac.com.  The recall number for this campaign is 18-113.  A photo of the unit is shown below.

 

Sink Top Garbage Disposal Switch:

Insinkerator has recalled its sink top accessory switch for garbage disposals due to a problem with water getting into the power module.  When this happens, the power module can overheat and ignite.  The models that are involved in this recall are 76703, STS-SOSN, 78251 and 74300.  1,400,000 units are affected.  Garbage disposals activated by a wall switch are not included in this recall.  Consumers should stop using the switch and contact Insinkerator for a free replacement.  Insinkerator can be contacted by calling 1-855-215-5695 or on line at www.insinkerator.com.  The recall number for this campaign is 18-116. A photo of the switch is shown below.

 

All of the above information was obtained from the website of the U.S. Consumer Products Safety Commission at http://www.cpcs.gov

 

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Hyundai Santa Fe Recall

The National Highway Traffic Administration has announced that Hyundai Motor America is recalling approximately 43,941 Santa Fe and Santa Fe Sport vehicles.  All of the vehicles involved in the recall are for model year 2018.  The problem with the vehicles is that the steering wheel can break and separate from the steering column resulting in a loss of control and possibly a crash.  Hyundai is planning to notify owners and will replace the steering wheel assembly free of charge if necessary.  The recall is expected to begin on March 16, 2018.  Hyundai’s recall number for this campaign is 173.  For additional information, consumers can contact Hyundai be calling customer service at 1-855-371-9460.

Maytag Dryer Electrocution and Fire Hazard

Recently, we investigated the case of a minor fire that occurred in an electric dryer.  The dryer was purchased through a local home improvement store and installed by their crew.  When the dryer was test started, the vent line immediately began smoking and burning.  The dryer was later examined at the retail store where it had been purchased.  It was subsequently determined that one of the line cord connections at the terminal block, apart from the ground wire, was somehow connected to the dryer housing.  This connection, in effect, had made the appliance electrically “live”.  As a result, touching any metal part of the housing and something else such as a metal water pipe could have caused significant injury to the user.  However, since this was a new appliance and had never been used, the installers would not have been aware of the condition.  Instead, when the dryer was started, the housing was not only electrified but, current traveled through the aluminum exhaust duct to ground.  The exhaust duct was burned because it could not withstand the amount of current flow.  The dryer in question is manufactured by Whirlpool under the Maytag brand and is a model number MEDC215EW.  There are currently no recalls for this model.  At present, it is unknown if this is an isolated incident or if other incidents have occurred.

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