Possible ProFlo Toilet Tank Defect

It has been brought to our attention that toilet tanks made under the ProFlo brand have been cracking after installation and causing significant water damage.  We were made aware of the problem when a plumbing company located in Florida noticed our article on Vortens toilet tanks and subsequently contacted us and advised us of a similar problem with ProFlo tanks.  The company that notified us also provided photographs of three separate tank failures which are shown below.  After researching ProFlo, it was learned that Ferguson Enterprises owns and distributes the brand in the United States.  Ferguson Enterprises is also based in Newport News, Virginia.  The intent of this notice is to determine if there is widespread experience with tank failures and request that those experiencing the failures comment on their situations so as to make the defect common knowledge and possibly result in a recall.     

Cracked ProFlo toilet tank
Second instance encountered where the toilet tank cracked
Third cracked tank

About R.J. Hill, P.E.
R. J. Hill is the author of two blogs: R.J. Hill Consulting and the Descendants of James Alexander Hill. Mr. Hill is a registered professional (mechanical) engineer with 42 years of experience, 37 years in private practice. Please visit www.rjhill.com to see the kinds of forensic investigations that Mr. Hill performs.

6 Responses to Possible ProFlo Toilet Tank Defect

  1. Thomas V John says:

    Proflo trank cracked and house flooded – Oct 26 2020


  2. RDMoore says:

    ProFlo tank cracked and caused major flooding. We have two more ProFlo toilets and are considering replacing them, plus the toilet where the cracked tank occurred. Very disappointed since home is only three years old and first time owners.


  3. RDMoore says:

    ProFlo toilet tank cracked after 3 1/2 years causing flooding. Considering replacing two other ProFlo toilets, plus one where tank cracked.


  4. Melissa says:

    Haven’t even been in my brand new home 2 years and my toilet tank cracked about 3 inches long


    • Be sure to take plenty of pictures and document everything from who you’ve spoken with to who has done anything. This information will greatly assist your adjuster when they subrogate against the manufacturer.


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