Toro Lawn Mower Defective Carburetor

Toro brand lawn mowers have recently come under attack by consumers for producing bad products.  Usually I am on the other end of a defective product but, this time I happen to be one of those consumers.  I purchased a Toro “Personal Pace” lawn mower last year and used it with good results all spring and summer.  This year, however, we started having problems. Although I could get the mower started, it would visibly shake and shortly thereafter, cut out.  If it kept going long enough for me to start cutting grass, no more than a minute into cutting and the engine would die.  It just would not continue to run.  The mower was taken to a Toro dealer, Southern Lawn and Equipment, where they supposedly cleaned the carburetor and it ran fine for them.  Once back home and in the grass, it didn’t take long before it started idling roughly and cutting out again.  The mower was returned to the dealer and this time they noticed that the choke was sticking.  The choke was adjusted and the mower returned.  Once again, after attempting to cut grass, the engine started cutting out again.  The third time that the mower was taken to the dealer, the dealer decided that the carburetor had to be replaced and that it would NOT be repaired under warranty.  It should be noted that Briggs and Stratton warranties the engine for three years and Toro would NOT stand behind the warranty.  The mower in question is shown in the photographs below. So, now we have a useless mower. Buyer Beware!

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About rjhillconsulting
R.J. Hill Consulting is a forensic consulting engineering firm that specializes in performing failure investigations for attorneys and insurance companies. Mr. R.J. Hill is a registered professional (mechanical) engineer with over 37 years of experience, 33 years in private practice. Please visit www.rjhill.com to see the kinds of forensic investigations that Mr. Hill performs.

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