Samsung Washing Machine Update

Recently, we updated our blog to include another instance of a failed drain pump bracket in a Samsung washing machine. In that update, it was reported that the Consumer Product Safety Commission’s (CPSC) local representative had been notified and asked to investigate. On August 26, we were notified that the CPSC’s compliance division was not taking any action at this time. It is therefore recommended that consumers who have experienced problems with Samsung’s drain pump bracket failures report the failures to the CPSC. The website address is http://www.cpsc.gov . Follow the links to on the home page to submit your complaint. An exemplar photograph of a broken bracket and pump is shown below.

Broken bracket and pump found in Samasung washing machine

Broken bracket and pump found in Samasung washing machine

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Another Samsung Drain Pump Failure

Earlier this past July, it was reported that Samsung was experiencing a problem with drain pump bracket failures in some of their washing machines. Another Samsung washing machine has been encountered with the same problem. This time, the bracket problem is in model number WA456DRHDWR/AA. As in the previous description, the bracket fails, the pump hangs and eventually pulls the inlet drain hose off of the wash tub allowing water to flow freely onto the floor. Since there are a number of complaints about this problem on-line, a representative of the Consumer Product Safety Commission has been contacted and asked to investigate to determine if a recall should be initiated. To date, no word has been received from the CPSC on what will happen.

Hyundai Sonata Recall

I just finished posting a recall to our website which talks about how Hyundai is recalling 883,000 Sonata vehicles for a defective automatic transmission shift cable. I know that there have been larger numbers of vehicles recalled by other manufacturers but, this isn’t about the numbers. It’s about whether manufacturers have learned anything. You would think that as long as cars and trucks have been built, especially here in the US, that manufacturers would have a handle on keeping problems to a minimum. But, how does a faulty ignition switch get by a company like General Motors? Ford and Chrysler have had their problems as well. One only has to do a little research to find something that had a significant impact on the company’s bottom line. Remember Ford’s electronic ignition that caused fires in F 150s back in the lat 90s? Remember the Jeep sudden acceleration/inadvertent movement that wouldn’t go away? The problems aren’t limited to American made vehicles. The Japanese have had their share of recalled vehicles as well. Remember the Toyota floor mat fiasco? If all of the people that worked for all of the world’s car manufacturers were put under one roof, there has to be an untold number of millennia of experience and yet, recalls are a part of everyone’s life.

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