Vortens Toilet Tanks

Last year, we announced that Vortens was having problems with their toilet tanks and as a result, home and business owners were experiencing cracking and subsequent water damage. Recently we heard from two owners who had encountered the defective tanks. A photo of a cracked tank is shown below. The fact that we heard from two owners confirms that defective tanks are still in use and consumers want to know what to do. If your property is insured, contact your carrier as soon as possible, take pictures of all damage including the failed tank pieces. If you start cleaning up, do not discard anything. It is especially important to save all of the pieces of the tank; your carrier’s adjuster or investigator will want to take possession of all evidence. Be sure to make notes of all phone calls, meetings, and happenings that take place in regard to repairing your property. The notes will come in handy if you have to go to court and testify against the manufacturer. On the other hand if you are not insured, you can try to file a claim with the manufacturer directly. If that doesn’t work, you can try and find an attorney who will take your case on a contingency fee basis. That is, the attorney will work on your case and will be paid only if you collect anything. Typically, attorneys working on a contingency fee basis will take 33% of what ever is awarded.

Cracked Vortens Toilet Tank

Cracked Vortens Toilet Tank

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About rjhillconsulting
R.J. Hill Consulting is a forensic consulting engineering firm that specializes in performing failure investigations for attorneys and insurance companies. Mr. R.J. Hill is a registered professional (mechanical) engineer with over 37 years of experience, 33 years in private practice. Please visit www.rjhill.com to see the kinds of forensic investigations that Mr. Hill performs.

63 Responses to Vortens Toilet Tanks

  1. Mason Meyer says:

    One of our Vorens tanks just failed 7/9/14 and flooded 1/3 of our house. This was a seldom used spare bathroom in a house less than 3 years old. The cracks eminate from the bottom from the bolt holes.

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    • Anonymous says:

      We have the same situation that happened today – 10/15/15. My husband and I woke up to find that the whole toilet along a portion of our living room is flooded because the Vortens tank installed on the guest toilet has a cracked emanating from the hole where the flusher handle is installed. It’s a good thing that the water did not reach the carpeted area to cause water damage. This toilet was rarely used because we normally don’t receive guests in our home. Our house is almost 5 years old but we were surprised that the toilet just cracked without anyone doing anything to it.

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    • Anonymous says:

      Our house was newly constructed in 2012. The master bathroom Vortens toilet that came with the house cracked while we were out last week Friday. It flooded our toilet, master bedroom sitting area and our walk-in closet. The water leaked through the floor and dripped to the ground floor and caused stains on the ceiling. Fortunately we are insured. My husband and I decided that we are going to change all three toilets to Toto. We don’t want another incident like that in future. All the people we talked to never heard of Vortens. One of our neighbors experienced the same thing in 2013, a year after the house was built.

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  2. Betty L Hite says:

    I had a Vortens tanks fail in an upstairs guest bathroom causing extensive water damage to my upstairs and downstairs area. Before that was repaired, a second tank cracked damaging another bathroom downstairs. Vortens replaced the toilets, but refuse to pay for the damages. My insurance carrier paid for the damages and attempted to collect. Vortens further refuse to take any responsibility. House was just 18 months old.

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  3. Anonymous says:

    I just experienced this last week when I came home to water coming through my kitchen ceiling from the upstairs bathroom. Vortens tank cracked also. Had no idea this was an issue. After seeing this I checked other bathrooms and I have 4 more toilets just like this in the rest of my house.

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  4. Anonymous says:

    11/21/2014 12:55 am, i was awoken from my sleep by the sound of the toilet tank cracking and hearing the water turning off and on to refill the tank. Fortunately, i was home and investigated the sounds. i experience little water damage. i will replace the tanks on all of my toilets (3).

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  5. Anonymous says:

    We had a vortens tank failure occur on 2/14/2015. We were out of state and caused damage to 60+% of the house. We are currently working with claims adjusters. Any information would be appreciated.

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  6. Renee says:

    Our Vortens toilet just cracked and flooded several rooms while we were at work. This toilet was replaced by the builder in 2011 when the first one cracked. Apparently they replaced it with another faulty one. The toilet in our Master Bath also cracked but we saw it before it caused any damage and replaced it ourselves. The builder is currently replacing this one that just cracked and caused so much damage as well as 2 others that have very little use, just to be safe. Our adjusted applauded us for taking lots of pictures of the areas where the water went as well as the toilet, inside and out, before we got the wet/dry vac out to get the water out. Vortens was contacted as well and we were told to have our insurance adjuster contact their legal dept. We have ServPro coming out to put in the dehydrate fans that will need to run 24 hrs. for 3 days then they will come back and spray to prevent mold. I guess insurance will pay to have the other damages taken care of then go after Vortens.

    Like

    • Renee says:

      Well it is now almost the end of May and we are still waiting to get everything replaced. It is coming together slowly. Because of all the rain we have been having. the repair crews and adjusters are so busy with new claims that we have become bottom of the list. Regarding the comments of taking lots of pictures “we did” and saving the broken tank “plumber took it away immediately” and our adjuster didn’t ask for it until 2 weeks later, but they are pretty sure this will end up in court. They will be going after Vortens first, then the plumber who installed the toilets, knowing and admitting they were not good, then the builder to try to recoup their costs and hopefully out deductible. The builder wanted to put a band aid on the damages but we chose to file a claim and get it done right. The home is only 4 yrs. old and even though we will now have to state “water damage” for the next several years, if we decide to sell, at least we know it was put back to new condition.

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      • Anonymous says:

        Dear Renee,

        Thank you for your comments. I know that working through claims like this can be very frustrating. There’s not much you can do but work through it. Since the adjuster didn’t take steps to preserve the evidence sooner, their case could be in jeopardy especially if the plumber has already discarded the toilet. The failure of your insurer to subrogate is not your fault. That’s no reason to delay the repairs to your home. You might have to keep on the adjuster as well as the restoration contractor but, hang in there. They have an obligation to repair your home. Good luck.

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        • Renee says:

          Well it’seems been 17 months since our vortens flooding incident and yesterday our claims agent called and told us they have received almost 2/3rds of the total damage costs from vortens and we will be getting most of our deductible back. I didn’t really expect anything to come of this but Nation Wide kept on it. Good luck to everyone who have had major water damage from these cheap toilets.

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  7. Cindy says:

    On March 30, 2015, I heard dripping and found the floor around our master bath toilet wet. Discovered it was coming from a crack on the back of the tank. I’m just so thankful that I was home and caught it early (no damage to our home). Shut off the water supply and flushed it to bring the water level below the crack. Took lots of pictures and submitted a claim request to Vortens. I assumed that they would blame it on us, and that it would be a battle to get them to believe that it was completely spontaneous. Much to my surprise, they simply told me to submit receipts. They actually reimbursed us. Now that I have read posts like this, I understand why they didn’t dispute my claim!
    Our home was only 1 yr 9 mo old. The tank model was 3425.
    Now that we received the check, I just sent an email today, asking if they can comment on the possible defectiveness that I’ve been reading about on the internet because we still have two more of the model 3425 tanks in our home.

    Liked by 1 person

    • Dear Cindy,

      Yours is the first time that I’ve ever heard of Vortens being so cooperative. Congratulations! If you haven’t already, read the post that came in the day after yours. Vortens’ attitude is completely different.

      Like

  8. SJ says:

    I had a Vortens toilet tank crack around end of March 2015, it was only four years old. By the time I woke up by the sound of water, the whole first floor had flooded. Vortens doesn’t agree it is a defective piece in spite of so many cases. Although they will honor warranty, they want to replace the 1.6 gpf with 1.28 gpf tank, and want us to buy it upfront and they will reimburse later! Yeah right, good luck getting any reimbursement from this company, and I dont want any of their products in my house. I asked the builder Pulte homes to take responsibility and replace all three toilets with different brand name but they have decided to side with the vendor. I am looking to consult an attorney now, please let me know if you have any suggestions.

    Like

    • Dear SJ,

      I’m not surprised that the builder is siding with Vortens. You might want to ask your attorney if the builder has any liability. I know that here in Tennessee the builder can be held liable for what amounts to a defective installation. Good luck.

      Like

  9. rich lewis says:

    Sept 11 2015 Upstairs vortens toilet tank manufactured July 2009 cracked without warning. Luckily I was home and reacted quickly or the entire house could have been destroyed. As is will cost me about $3400 including replacing 4 Vortens toilets with American Standard. Hose completed in Dec 2010.

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  10. Gemma says:

    This happened to us as well. We were gone for about 2 1/2 hours and came back to about 1/3 of our house being flooded. Our tank SPLIT IN HALF and had water gushing out. The toilet was on the second floor and has caused significant damage to our home. We are having to stay at a hotel while our house dries out. Then we’ll have to deal with the rebuild to fix the damage. I’m so upset about this and not looking forward to paying my deductible! There is another article on this site that mentions Houston and this issue…..we are in Houston! I’m ready to rip out the other 3 toilets we have in our house by this company!!!!!!

    Like

    • Gemma says:

      And our house is only 2 years old!!!!! This toilet is RARELY used…..maybe 8 times a week!!!!!!

      Like

      • John says:

        Mine just cracked today also. water flooded on the second floor.

        Like

        • Gemma says:

          Well 6 weeks later we are almost done with repairs. Our insurance company has taken the toilet for testing. Make sure to save everything on the broken toilet. And take lots of pics. I spoke with our plumber replacing the toilets and he said he has heard of this a lot with this brand. Good luck and I’m so sorry you are experiencing this as well!

          Like

  11. John Arcilla says:

    Woke up this morning only to find out that this Toilet tank also cracked on my second floor. sever water damage on my first floor.

    Like

  12. Anonymous says:

    Has Vortens improved their toilets now or are they still leaking? I was about to buy one.

    Like

  13. Extremely useful….look forwards to coming back.|

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  14. I love this site – its so usefull and helpfull.|

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  15. Cindy says:

    We have 4 of those toilets in our house which was built in 2008. About 2 years ago, we had one crack after someone sat on it and leaned back. We couldn’t believe this could ever happen, but just thought it was a fluke or that he really sat down hard (which he said he didn’t). Well, we wrote that one off as a “crazy thing”. Well, this weekend, same thing happened in the master. My husband fell against it and it broke into about 6 pieces…..of course, both of these events happened when we were there and could mop up the mess and turn the water off quickly. However, I am now worried about the other 2. It never occurred to me that there might be a problem until the 2nd time and I began my investigation!

    Like

    • Since in the first two cases, someone was actually involved in the failures, the impact of the individual might or might not have had anything to do with the breaks. In the other two toilet tanks that have not failed, can you spot anything that looks like the the beginning of a crack or a series of cracks? If so, I would discontinue use, turn off the water supply, drain the tank and get it replaced before either one fails. Remember it’s easier to deal with a potential problem than to wait until a failure occurs and then have to deal with drying the floor(s), replacing flooring, wall board, molding, dealing with a claims adjuster and coordinating with contractors. Even if you have some out-of-pocket expense, you will get your lives back in order much sooner if you take charge before a major catastrophe occurs.

      Like

    • Yolanda says:

      Our Vortens toilet tank in guest bathroom cracked too. We jsut noticed it yesterday. Water was all over floor. This is a bathroom that rarely is used. Builder(Partners and Building) or Vortens better replace all 4 of my toilets. I certainly, don’t want a disaster to happen. I already had to replace 2 of the toilet seats because they cracked . So, it has to be bad manufacturing.

      Like

  16. Gloria says:

    We encountered the toilet tank crack incident, which caused water damage at my house more than a month ago. After checking all the toilets, there is another tank found with a crack, however, it looks like the crack was sealed before being installed. My house is more than 5 year old. Do you think the builder would reimburse us or we should claim against Vortons?

    Like

    • My advice would be to explore both options. Contact both the builder and Vortens and find out what their positions are going to be. If one or the other agrees to make take responsibility then you won’t have much to do. On the other hand if both parties are going to resist, then you will have to decide how best to proceed. Please feel free to keep in contact with me as I might be able to suggest possible options for you.

      Like

  17. richl167 says:

    Lot’s of luck with Vortens. I got nothing from them but ignored. If there is enough damage, your insurance company might sue them. I changed out all of my Vortens units to American Standard. The builder’s plumbing company did pay for installation on three of the four. ( I had already replaced the one that failed). They are a Mexican company with little US presence and I think would be difficult to collect on in small claims court. If your loss was large, your homeowner’s insurance should handle most of it. New AS toilets also work much better as well.

    Like

    • richl167 says:

      Someone from this site replied sent me a message that Vortens has a special e-mail for problems. Nothing to lose so I e-mailed them two weeks ago with still no reply (As I suspected.) If you have Vortens from any year suggest you trash them and buy units from someone reputable. For you lawyers out there, sounds like the good makings of a class action suit against Vortens !

      Like

      • Since you said that you have received no response, it might mean that Vortens is no longer responding to inquires. Thanks for the “heads up” and please let us know if you ever do get a response.

        Like

  18. Anonymous says:

    I had this happen April 19th, 2016 on a house built in 2012. I was able to catch the problem relatively quickly, so it only amounted to an hour of work moping the floor and closing the water valve to get it resolved. We are changing all three toilets just in case. Not cheap, but much cheaper than risking extensive flooding. It did happen on the guest restroom, which we seldom use.

    Like

  19. Anonymous says:

    I’m also a recent victim of Vorten’s toilet tank failure. The restoration process is going on as I type this. I would like to know from those of you who had your toilets replaced. Did you just replace the tank or did you have the entire toilet replace?

    Like

    • Readers, what do you say?

      Like

    • richl167 says:

      From what I have seen, the problems are mainly with the tank, but a neighbor said she had part of her bowl break which was not a water containing section. If you replace the tank it is of course another from Vortens. That said, for piece of mind I replaced all of my toilets. I got mine from Home depot. 1st unit was an American Standard Champion 4 which I liked, but you really have to snug down the tank to prevent tank wobble. Tank has a two point support. Other three I used American Standard Optum VorMax which has a three point tank mount and a better whirling flush action. Either of these are much better than the Vortens as far as flushing, staying clean, and of course reliability, The Vormax are really good. If you can afford it, I would recommend changing them out although you might still be relatively safe with a new tank. (Low probability but high cost if a failure should occur.) I believe there are “leak sentry” valves you can google. If I were staying with Vortens I would look into these or even shutting off the water supply when you are away.

      Like

  20. Jo says:

    My home is 4 yrs old the fist toliet tankcracked was upstairs luckily we saw it before it went thru ceiling and it just flooded floor that was about 4 mos ago then yesterday the downstairs bath tank cracked sometime during the night and i work up to a flood the onlything that saved my rooms downstairs from all being flooding was the door to the garage was right off the hall and the water after flooding bath, laundry room and hall ran into the garage and out garage door into driveway. The company should of made the public aware of this and done a mass recall, it would of saved alot of problems for alot of people. I would never buy this brand or recommend it to anyone shame on this company and the builders as most of them knew that is how I found out about the problem is thru a builder that i now work for as they did go and replace customers toliets

    Like

    • Thank you Jo for your comment. Don’t forget to document everything and save all the pieces for your insurance carrier and their expert. Take plenty of pictures and make all the notes you can. Include dates and times as well as who you talked to and what they did. Good luck.

      Like

  21. Karen Green says:

    Just replace three of these Vortens toilets. Installed in 2011 in a new home. Two had cracked. We were fortunate there was little damage. I will never have another toilet by Vortens in a home I purchase or build.

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  22. Fred Goodwin says:

    On August 5, 2016 my wife and I had left the house for four hours. Upon our return we found ¼ inch of water in every room of the house. Splashing through this mess my wife found water pouring out of the back of the toilet tank in the guest bath. She stopped the torrent of water by simply turning off the valve that feeds the tank. Unfortunately the damage we done. We are the second owners of this house which was built new in 2007. We are now in the repair and recovery process. Our home owners warranty covered the replacement of the Vortens toilet tank which had cracked for no apparent reason and insurance will cover the repairs to the house less our $1,000.00 deductable. I went on line to research this manufacture and found that this cracked toilet tank is not an isolated occurrence and that the failing Vorten’s toilet tanks have resulted in thousands of dollars in water damage claims. Our concern now is do we replace both of our Vortens toilets on the outside chance this could happen again? We shudder to think of making a second water damage claim and then having our insurance cancelled. We believe the prudent action at this time is to replace both toilets completely with another brand altogether in hopes this will never happen again. Right now we are afraid to leave the house for an hour without turning off the water to house.

    Like

    • Mr. Goodwin,

      Thank you for sharing your experience. In answer to your question, you should go ahead and replace the other Vortens toilet. Of course, this will be at your expense but, you will have some peace of mind knowing that you can leave your home and it will be dry when you return.

      Thanks again for your comments. Readers please continue to comment as people are still having problems and need to know that theirs is not an isolated incident. Those that are having trouble also want to know how others have handled their situations. Thanks to all that have contributed their stories.

      R.j.

      Like

  23. Dottie Beal says:

    I saw only one model mentioned #3425. Has anyone had problems with Vortens #3412-V toilets?

    Like

  24. Thanks a ton for sharing your neat webpage

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  25. Tom says:

    We recently had a Vortens toilet crack and flood our hall bathroom. The crack started at the top of the tank near the handle. Did about $1,600 in damage. Our other toilet was also a Vortens. Had them both replaced. I talked with my neighbors. One had the same experience and the other checked their toilet and it was starting to crack.

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  26. William says:

    My Vortens Tank 3404 just cracked and flooded bathroom. Luckily I was in the home and caught it just as it was about to pour out on the wooden floor!!!!! tank had one crack from top through the flush handle to close to the bottom. Thank goodness I was there to catch it. Don’t appear to have any damage. Tile floor looks unmarked.

    Like

  27. Jim says:

    I just noticed a small leak in my 3436-V tank. I removed the tank and the crack is along most of the side and back of the tank. This is a toilet that gets a lot of use. My others don’t have any visible cracks. I think I will replace the tanks with another brand if I can find the right hole pattern. Anyone had any luck with this approach, before replacing the whole toilet.

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  28. Don says:

    I now have had 4 tanks crack. One causing tens of thousands of dollars in damage to my home in 2013. My home was built in 2011. I have been conversing with Vortens’ claim department for 3 months with little progress. Has anyone been successful dealing with Vortens or should I just go hire a lawyer?

    Like

    • richl says:

      Hopefully your homeowner’s policy will cover all but your deductible. Let them sue Vortens. You will have NO luck with them without going to court. These toilets should not be allowed to be sold in the US. Why doesn’t some lawyer start a class action on them ?

      Like

  29. INGRID WHITE says:

    Just happened to me too . Luckily I was at home and the flood was confined to the bath room and did not do any damage. I had this Vortens toilet tank model 3412 since my house was built in 2004. Now just out of the blue it cracked and leaked . I called Vortens customer service and their agent who had a heavy foreign accent pretended not knowing much about the problem … My question is why was not there a recall initiated earlier ???

    Like

    • Dear Ms. White,

      In response to your question, the CPSC does not have the power to force a company, especially one that’s based in another country, to recall a product. It is my understanding that the tanks are made and stamped with the Vortens name. So, the appearance is one where the name sounds like an American company but in reality is not. So, the reason there was no recall is that there is no entity to force the Mexican company to recall the product.

      Like

  30. Hello, I do consent your ideasyou’ve present on this post. Toiletquestions are always nasty but you have to do, also the repair payment is not cheap. Sometimes I prefer to do the job by myself. Do you have any other posts about how to fix a leaky toilet?

    Like

  31. Katena says:

    My toilet cracked 2/14/17 and how was built in 2012. Also an upstairs bathroom that isn’t frequently used.

    Like

  32. Male says:

    Our master bathroom’s Vortens’ toilet tank cracked last night (not April’s Fool’s prank) and flooded the bathroom. Our house is less than 3 years old. Will have to replace all three Vs and send the bill to the POTUS so he can make Mexico pay for them like the Wall.

    Like

  33. Anonymous says:

    My upstairs bathroom Vortens’ toilet cracked in February 2017 and flooded my upstairs and downstairs. I was away from home for about 14 hours and returned home to my Mater Bathroom and closet a soggy mess. My daughter was away in college out of state and only the two of us live there so no-one had used the toilet in over 6 months. When my GC realized that the toilet was Vortens, he checked my other two. My guest toilet was cracked and showing signs of a slow leak. I’m in Houston and my home was built in 2007 by Castlerock Builders. They continue to use the Plumbing contractor and the plumbing contractor (Corbet Wingard & Ray, Inc.) continues to install Vortens toilets in their homes – despite their knowledge of the toilet defects.

    Like

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