Beware of Dishonest A/C Dealers

From time to time we have reported on air conditioning companies that are less than honest in their dealings with the public. Recently, we had a case where a homeowner had some wood siding replaced with a masonry exterior. During the installation process, some refrigerant lines were punctured by nails from a nail gun. The refrigerant subsequently leaked from two systems and wasn’t discovered until warm weather arrived and the cooling units were needed. According to the dealer, the compressors in both systems were damaged as a result of the refrigerant leak and subsequently justified the replacement of both split systems. Both systems were replaced at a cost of $12,000. However, upon investigating, the cost of repairing the damage and placing both systems back into operation was found to have been much less than the cost of installing two new split system heat pumps. The cost to repair was estimated at approximately $2000. In short, the insurance carrier for the masonry company was only willing to pay for the cost of repair, not the replacement. Since the homeowner had approved the installation, the homeowner was responsible for the additional cost of the installation above the cost of repair. It is unfortuunate, but, there are dealers out there and when they smell an insurance claim, there prices tend to escalate accordingly. Before, agreeing to any kind of replacement, get several estimates for comparison. That way, if you, the homeowner, have to pay anything out of pocket, you can at least have some warnning rather than a rude awakening.


About R.J. Hill, P.E.
R. J. Hill is the author of two blogs: R.J. Hill Consulting and the Descendants of James Alexander Hill. Mr. Hill is a registered professional (mechanical) engineer with over 39 years of experience, 34 years in private practice. Please visit to see the kinds of forensic investigations that Mr. Hill performs.

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