A recall for Casablanca Ceiling fans has been discovered for a simple yet dangerous fault. 30,000 fans have been recalled because the fan motor and blades can separate from the adapter when it is used in updraft mode. This won’t come as a surprise to many but, the fans were manufactured in China. This is yet another example of the kind of poor manufacturing process that results in the erosion of public confidence. How does something like the separation of the fan motor from its adapter escape scrutiny from quality control (assuming they have a quality control department) so as to put the consumer in danger? Adding insult to injury, the recall affects 12 fan styles and 43 different models of Casablanca ceiling fans that were manufactured between 2013 and 2014. The recalled styles are: Aris, Bel Air, Bullet, Caneel Bay, Heritage, Isotope, Riello, Stealth, Tecera, Trident, Whitman, and Zudio. The recalled models are: 59018, 59019, 59020, 59021, 59022, 59023, 59057, 59059, 59060, 59061, 59062, 59064, 59065, 59068, 69069, 59070, 59076, 59077, 59078, 59081, 59082, 59083, 59090, 59091, 59092, 59093, 59094, 59105, 59106, 59107, 59109, 59110, 59111, 59113, 59114, 59119, 59121, 59123, 59124, 59164, 59165, 59527, 59528. According to the Consumer Product Safety Commission (CPSC), there have been eight reports of falling fan motors and fan blades with one report of a minor injury and one report of minor property damage. Consumers should stop using the fans and contact Casablanca for a free in-home and repair. Casablanca can be contacted by calling 1-855-800-3789. Consumers should also be aware that the recalled models are associated with certain date codes. The date code can be found on the top of the motor housing near the center where the vertical support rod attaches to the motor housing. The date code is a four digit code with the last two digits being a “13” or “14”. The recall specifically applies to those fans manufactured in 2013 or 2014 and with a catalog number of “A01”. For Isotope models 59018, 59019,, 59020, 59021, 59022, and 59023, the canopy ring has to be removed in order to identify the product. These particular products also have a green dot that is part of the identification of the recalled units.
After having said all of the above, the procedure that a consumer has to go through is not only time-consuming and troublesome but, can be frustrating. Keep in mind that because the manufacturer is a Chinese company, holding the company responsible might be very difficult. The consumer has to depend on the American distributor, in this case, Casablanca, to make good on the inspections and repairs. For many, this means relying on Casablanca’s representative to be truthful and honest about their findings. If things don’t go as expected, the consumer could end up with a useless fan. Unless there is a substantial amount of damage or injury involved, filing a lawsuit is usually not a practical option. Consumers can file complaints with the CPSC and Better Business Bureau which could affect the company’s business reputation but, usually not enough to cause any significant change. Another way to hit a manufacturer where it counts is to post unfavorable reviews on social media. Enough of a following can affect sales, negatively! The last recourse is to replace the fan at the consumer’s expense, chalk the whole thing up to a bad experience and go on with life.